Help

Support

Have a problem, a question or a suggestion? KidBox support is built directly into the app — no emails, no external forms.

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AI-powered support chat

Open a direct chat with KidBox's AI assistant straight from Settings. Describe the problem in your own words, attach up to 5 screenshots to show what's wrong, and the assistant understands what you need.

How it works

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Describe it in your own words No form to fill in. Simply write what is happening — the AI understands the context and already knows how to help you.
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Attach up to 5 screenshots Show exactly what's wrong. Screenshots help the assistant identify the problem without lengthy explanations.
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Automatic bug detection If the assistant detects a bug, it asks your consent to automatically attach system logs — so the team already has everything needed to investigate.
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Send as a ticket with one tap At the end of the chat you can send the conversation as a support ticket. It reaches the team directly without any intermediate steps.
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System logs are attached only with your explicit consent and never contain personal data or your family's content.

How to open the support chat

1
Open KidBoxOn your iPhone or iPad
2
Go to SettingsTap the ⚙️ icon at the bottom right
3
Tap "Support"The AI assistant chat opens
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Describe the problem and sendThe team receives the ticket and responds as soon as possible
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The support chat is available to all KidBox users, including users on the free plan.

Data Controller: Vittorio Scocca — KidBox
Data Protection Officer (DPO): Vittorio Scocca
Contact: ing.vittorioscocca@gmail.com

KidBox collects personal data including contacts, location, health data and device identifiers. For the full information notice please see our Privacy Policy.